Privacy Policy

We may collect account details, organization metadata, usage analytics, call transcripts, training scores, support messages, and technical logs needed to operate the service.

If you connect a domain, billing profile, or team workspace, we may also process administrative and billing information provided by your organization.

CallLab uses information to provide the product, improve performance, deliver coaching, enforce security controls, and support customer requests.

We may use analytics and aggregated usage data to improve the platform and understand feature adoption.

We keep data only as long as needed for the service, legal obligations, and legitimate business purposes. Sensitive records should be protected through access controls, encryption, and operational safeguards.

Organizations are responsible for using the product in ways that comply with their own policies and applicable law.

Privacy questions and requests should be sent to hello@calllab.academy.