Caller Behavior
Set emotional variant
Mirrors iOS behavior modes to keep simulation pressure consistent.
Scenario Library
Choose today's training flow
Match the app journey by selecting the call scenario, launching the live session lab, and reviewing scored debrief.
Caller Persona
Choose AI character
Select the voice and persona profile the AI should maintain for this launch.
iOS to Web Parity Rollout
Punch List and Order
Completed
- 1. Scenario cards + launch pipeline aligned
- 2. Caller behavior variants (iOS parity)
- 3. Caller persona selection + voice mapping
- 4. POA scenario added to system catalog
- 5. Builder dropdowns replaced by selectable blocks
- 6. Incoming-call prebrief card in web session launch
- 7. Simulation context controls (state/ZIP in session cockpit)
- 8. Training Demo ring + beneficiary-first launch copy
- 9. Training Demo character roulette (random behavior + persona)
Next in Order
- 10. Debrief detail parity (gate-by-gate compliance table)
- 11. Dashboard quick-action parity review
Custom Scenario Builder
Build your own scenario
Create a custom scenario profile and launch it through the same live call and debrief pipeline.
Expand the builder when you need a custom scenario profile for your team.
Scenario Rules
Scenario Controls
Role Mode
-
SOA Gate
-
Recording Consent
-
Coach Style
-
Next Step
Launch the live session workspace for transcript capture, realtime token checks, and scoring.